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Can
I have more than 1 policy?
Yes, you may have more than 1 policy provided that you have more than
one subscribed number with SingTel Mobile. Each policy is dedicated
to one subscribed number and the mobile phone replacement is in accordance
with the mobile phone declaration during registration.
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Can
I apply for MobileShield even though if I am NOT a SingTel Mobile
subscriber?
No, this program is designed exclusively for SingTel Mobile Premium 1500 subscribers only.
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Can
I still be on the policy if I am no longer a SingTel Mobile subscriber?
No, this program is specially designed for SingTel Mobile subscribers
and will be void upon the date of termination of subscription with
SingTel Mobile.
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How
can I claim for unauthorized calls?
You will have to pay for your mobile phone bill accordingly. However,
we will reimburse that amount billed by SingTel. (Refer to How to
lodge a claim)
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How
can I lodge a claim?
You will need to fill in a claim
form together with a police report (where applicable) and contact
us to find out more on how to submit a claim.
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If
I lose my mobile phone overseas, can I still make a claim?
Yes, you may make a claim if your mobile phone is lost overseas, damaged
or have unauthorised calls made from it during its reported lost period.
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Can
I get someone else to register/collect my claims?
Yes, you may authorise a third party to lodge your claim. However
we will still need a claims form duly signed by you and a letter of
authorisation from you indicating that you have authorised a third
party to collect your claims.
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What
is excess charge?
When you make a claim, you would usually need to bear an excess fee.
Depending which coverage plan you are on, you will pay the respective
excess fee chargeable.
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What
if the mobile phone is obsolete and not available?
A new mobile phone will be issued according to the replacement chart
updated regularly. It is the policy holders duty to find out the replacement
model for their obsolete mobile phone.
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As
a Non Premium 1500 subscribers how do I make payment to the insurer?
Please
make a cheque payable to "MSIG Insurance (Singapore) Pte. Ltd." of S$38.52 and forward
the cheque together with the application form.
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Can
I cancel the policy?
Yes, you may cancel the policy at any time. All you need to
do is fill in a
termination form and mail/fax it back to us. Please note
that no refund will be made for any unused premium.
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How do I update my particulars or amend my mobile
phone details?
You may email us at mobileshield@aon-asia.com
to give us your updated handphone details, including your Name,
Handphone Number, NRIC no, new handphone brand & model and IMEI
number (by pressing *#06# on your handphone). For change of mobile
equipment, please provide us copy of the purchase receipt for the phone.
